Frequently Asked Questions

    Quick answers to common questions. Browse by category or search below.

    Browse by Category

    Select a category to view related questions

    Getting Started

    4 questions

    How do I get started?
    How do I upload files?

    Features

    6 questions

    How accurate is transcription?
    What is real-time transcription?

    Pricing & Access

    7 questions

    Is Lanson really free to use?
    What plans do you offer?

    Technical

    6 questions

    What formats are supported?
    What are the file size limits?

    Account & Security

    4 questions

    Is my data secure?
    Are you GDPR compliant?

    Team Collaboration

    3 questions

    What team features are available?
    How many team members can I add?

    Troubleshooting

    6 questions

    Why did my transcription fail?
    Why can't I upload my file?

    Need More Help?

    Visit our complete Help Center for guides and tutorials

    Still Have Questions?

    Contact our support team for personalized help