Give us your website.Your AI receptionist will call you.
Lanson studies your business from public sources — your website or Google Maps listing — prepares a personalized receptionist, and calls you when it is ready.
No generic demo. No setup meeting. One requested demonstration call.
Never miss an important call. Let your team focus on the customer in front of them.
Lanson Reception picks up when your staff cannot — and hands off cleanly when they can.
Everything your business needs to answer calls well
From the first ring to the follow-up, Lanson handles the work of a capable front desk.
Answer every important call
Handle incoming calls during busy hours, after hours, weekends, or whenever your team cannot answer.
Understand why customers are calling
Identify customer intent, ask relevant follow-up questions, and keep the conversation focused on what the caller needs.
Answer questions about your business
Respond using your approved services, hours, locations, policies, prices and other business information.
Capture leads and customer details
Collect names, phone numbers, addresses, service requests and other information your team needs to follow up.
Schedule appointments and callbacks
Gather availability, arrange appointments, or prepare callback requests according to your workflow.
Recognize urgent requests
Detect situations that require immediate attention and escalate them using your chosen rules.
Transfer calls when a person is needed
Route callers to the right employee, department or emergency contact without trapping them inside an automated menu.
Summarize every conversation
Generate transcripts, call summaries, contact details and clear follow-up actions after each call.
Designed for real telephone conversations
Completing the task is only part of a good call. Lanson is designed to conduct the conversation well.
More than answering the phone—a better way to conduct the conversation.
Use Lanson where your team needs it most
Not a replacement for your staff. A capable presence for the moments they cannot cover.
Lanson Reception capabilities
A clear view of what is supported out of the box, what is configurable, and what depends on your setup.
24/7 and after-hours answering
Ready without custom engineering
Overflow and simultaneous calls
Ready without custom engineering
Natural spoken conversations
Ready without custom engineering
Customer interruption handling
Ready without custom engineering
Business knowledge and FAQs
Ready without custom engineering
Lead and contact collection
Ready without custom engineering
Appointment and callback requests
Ready without custom engineering
Urgent-request detection
Ready without custom engineering
Human call transfer
Ready without custom engineering
Call recording and transcription
Tuned to your policies and workflow
Call summaries and follow-up actions
Ready without custom engineering
Custom call rules and escalation
Ready without custom engineering
Multiple languages
Tuned to your policies and workflow
Calendar and business integrations
Depends on your stack and rollout
Existing phone-number support
Depends on your stack and rollout
Personalized voice and behavior
Ready without custom engineering
From your existing business information to a working receptionist
The instant demo is low-friction. A production deployment is treated as a real service that needs real configuration.
We learn your business
Provide your website, documents, policies and the questions customers commonly ask.
You define the boundaries
Choose what Lanson can answer, collect, schedule, transfer or escalate.
We test real calls
Review realistic customer scenarios and adjust the receptionist's responses and behavior.
Connect your phone workflow
Use Lanson for all calls, after-hours calls, overflow, or a dedicated line.
Improve from real conversations
Review calls, identify missing knowledge and continuously refine the experience.
“Not a cold transfer bot — a partner that listens, knows when to stop talking, and always leaves the real customer for you.”
Free your team from endless rings. Focus on the guest in the room and the work that matters — without missing the call that could have been a customer.