Question 1

How do I get started with Lanson?

Accepted Answer

Getting started is simple! Sign up for a free account, upload your audio or video file, and our AI will automatically transcribe it. You can then edit, translate, or export the transcript in various formats.

Question 2

How do I upload files?

Accepted Answer

Click the 'Upload' button on the dashboard, select your audio or video file from your computer, and it will begin processing immediately. You can upload multiple files at once.

Question 3

How long does the first transcription take?

Accepted Answer

Transcription typically takes about 1/10th of the audio duration. For example, a 10-minute audio file usually takes about 1 minute to process.

Question 4

What is transcription and how accurate is it?

Accepted Answer

Transcription converts your audio or video content into text. Our AI transcription offers industry-leading accuracy, typically above 98% for clear audio.

Question 5

What is Real-time Transcription?

Accepted Answer

Real-time Transcription lets you record audio directly through your microphone and see the transcript appear in real-time.

Question 6

Is billing already open to the public?

Accepted Answer

No. Lanson is currently in Public Beta, so public self-serve billing is not open yet. You can request access or subscribe for launch updates from the pricing page.

Question 7

What does pricing mean during Public Beta?

Accepted Answer

The pricing page shows our planned launch tiers and packaging direction. It helps set expectations, but it does not mean public checkout is already open.

Question 8

What audio and video formats are supported?

Accepted Answer

We support all common audio formats: MP3, WAV, M4A, FLAC, OGG, AAC, and video formats: MP4, MOV, AVI, MKV, WEBM.

Question 9

What are the file size limits?

Accepted Answer

File size limits depend on your plan: Starter (Free) - 10MB, Creator - 100MB, Professional - 500MB.

Question 10

Is my data secure with Lanson?

Accepted Answer

Your trust is our top priority. All data is encrypted both in transit and at rest. We follow industry best practices.

Troubleshooting

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Troubleshooting

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